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A Slimmer SDL Takes on the CXM Gorillas

January 27th, 2015

Sometimes less is more, as SDL claimed yesterday when it chopped its customer experience (CX) suite down to four parts from seven while boasting it now has the only global-ready CX suite. SDL’s Customer Experience Cloud V2.0 consists of Digital Experience, Knowledge Center, Customer Analytics and Language. The strategy, which was first reported by

Told You So: Ektron is Merging with EPiServer

January 27th, 2015

Accel-KKR, the private equity firm that closed 2014 by buying Stockholm-based EPiServer and Nashua, N.H.-based Ektron, today confirmed what CMSWire reported more than seven weeks ago. It’s combining the two web content management systems (CMS) under the EpiServer name to "create the most complete digital experience platform in the cloud." The news came at the…

Thank you Community Managers!

January 27th, 2015

Image Credit: Chiara Aliotta Yesterday was special day for all community managers around the world: Community Manager Appreciation Day (#CMAD) . In 2010 Jeremiah Owyang started this initiative, and ever since, it has grown globally. It’s a day on which we say “Thank You!” to those who have taken on the immense challenge of managing the…

Opera 27 released

January 27th, 2015

Opera 27 (based on Chromium 40) for Mac, Windows, and Linux is out! To find out what’s new for consumers, see our Desktop Team blog. Here’s what it means for web developers. minlength attribute Opera now supports the minlength HTML attribute for form controls, which declares a lower bound on the number of characters a…

jQuery Foundation adopts Esprima

January 26th, 2015

The jQuery Foundation is excited to announce that we are now hosting the Esprima project! The Abstract Syntax Tree generated by this JavaScript parser is used by many important developer tools such as ESLint, Istanbul, JSDoc and JSCS. Ariya Hidayat has decided to transfer ownership of the Esprima project and its repo to the jQuery…

Tech Industry ‘In Flux,’ More Job Cuts at IBM, Others Expected

January 26th, 2015

Technology is one bi-polar industry. On one hand, it’s one of the strongest sectors, poised for creativity and growth. One the other, it’s the leading industry for job cuts — and more will come this year. Planned workforce reductions in the technology sector in 2014 rose to the largest year-end total since 2009, according to…

IDC Sees Steep Climb to Optimized Customer Experience

January 26th, 2015

If 2014 was the year when marketers added "customer centric" to  their vocabulary, this should be the year many of them turn those words into actions.  But how? To help, IDC Research has published a MaturityScape report that presents a five-step process to go from the first tentative stage to optimizing the customer experience (CX)….

Fred Seibert: Ignore Anyone Who Calls Your Idea Crazy

January 26th, 2015

Fred Seibert likes to say that he’s lived three FIVE lives … so far, anyway. He’s been a cable TV pioneer, an ad agency owner, a TV and feature film cartoon producer, and, most recently, an Internet network executive. Oh, wait. We forgot "Jazz Cat" — a title he earned in the 1970s as the…

Turn Touch Points into Trust Points

January 26th, 2015

The bar gets raised in the retail world every year. Research from Statista indicates that retail e-commerce sales figures in the United States during the 2014 holiday shopping season reached $53.3 billion — that’s billion with a capital B. It used to be enough to sell good products, maybe have a website that describes them…

You Support Your Customers – Now Support Your Employees

January 26th, 2015

A good customer experience is critical for any company, no question about it. Whether it’s a product or service being sold, a company can’t survive without satisfied customers. Online customer communities have been shown to be highly effective tools to provide service, relationships and knowledge that crate brand loyalty — and more profit — through…