October 12th, 2013
Customer support can be effortless and effective with ccHelpdesk, a smart helpdesk extension for Joomla! that is actually easy to setup, learn and use for everybody.
With full open source control: get the unencrypted extension for use on UNLIMITED sites, no restrictions!
– create ticket categories/departments
– customizable (email) templates
– unlimited ticket statuses
– add custom fields to tickets
– save time with canned responses (aka ticket templates)
– integrated with Akeeba Subscriptions
– easy drag-and-drop file uploads
– available in English, Dutch and other languages
– and more!
With professional and individual support from Chill Creations!
Customer support software should be clean and user-friendly, especially for non-technical users. We have given a lot of attention to detail during the design and development process of our Joomla! helpdesk extension.
With this extension you get one year of professional support and all extension updates, and the unencrypted extension for use on unlimited sites! This is a GPL extension; there are no restrictions on usage!
== Support categories/departments ==
Customers can add support requests into relevant categories/departments, which are completely customizable by you. Our Joomla! helpdesk allows unlimited categories and subcategories.
== Quickly add canned responses ==
Reply to frequently asked questions and issues with canned responses (ticket templates). These predefined texts can be saved as Joomla! articles and included into a ticket with just a few clicks.
== Drag-and-drop attachments ==
Customers and support staff can drag-and-drop files into tickets to quickly add upload them. Files are stored securely on the server, so they can only be accessed by ticket participants.
== Control users with Joomla! ACL ==
With the built in permissions it is possible to define exactly what a certain user (group) can do. For example, create a user group “support staff” in the Joomla! user manager and only give them access to the tickets area.
Available in 5 languages!
–> We offer professional support from our full time Joomla! experts! We handle questions and issues with a high priority. If you have any questions or issues, create a ticket on our website so our team can assist you!