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CMSupport

March 25th, 2012

CMSupportCMSupport is a simple support ticket/help desk component for Joomla! developed by CMExt Team.

CMSupport provides basic features of a help desk system:

Front–end:

* Customer: submit a ticket, post a new message in a ticket
* Staff: manage ticket information, reply to customer

Back-end:

* Administrator: manage ticket information, delete message, reply to customer

Notification mail:

* Customer receives notification mail when staff replies to his/her ticket
* Staff receives notification mail when there is a new ticket a message sent from customer