Menu

Google for India: Building services for every Indian, in their language

August 28th, 2018

India has the second largest population of internet users in the world—and it’s only getting bigger. Around 40 million new users come online in India every year, and not just from metropolitan centers, but increasingly from rural areas as well. And they’re no longer predominantly men: in the next three years, we expect 45 percent of internet users in India to be women. This rush of new users online has greatly transformed the Indian economy and culture, from the rise of local startups to the growing use of e-commerce, digital payments, ride sharing, and online video by people from Jammu to Thiruvananthapuram.

Sometimes technology can help in extraordinary circumstances. India has gone online to rally behind the victims of the Kerala and Karnataka floods. Our Crisis Response team turned on SOS alerts on Google Search in English and Malayalam, and activated Person Finder to help people search for family and friends. Locations of flood relief resources like shelters are being shared on Google Maps. Outside of the tech support, Google.org and Googlers are contributing over $1 million to support relief and recovery efforts. And others can also donate to Kerala flood relief on Tez.

Technology is a key tool in crises, but it’s also critical for supporting India’s ongoing national momentum. In this spirit, we made announcements at this year’s Google for India event, towards three goals: making the internet work for more Indians, making our products more relevant to Indians, and taking the best of India to the rest of the world.

Making the internet work for more Indians

The first internet users in India consumed English-language content on their PCs, and later, their high-end smartphones. Today, however, there is a generation of internet users with completely different needs—where their first and only internet experience is via a touchscreen and not a keyboard. We have a responsibility to make sure that our products work well for every one of these users.

The first step is to provide more high-quality internet access. Google Station is partnering Andhra Pradesh State FiberNet Limited to cover over 12,000 villages, towns, and cities in the state of Andhra Pradesh, potentially reaching 10 million people. This will provide high-quality internet access to areas that have never been connected before, from hospitals to villages.

The second is to help improve the smartphone experience in India. Our Indian hardware partners on Android such as Micromax, Lava, Nokia, and Transsion are creating Android (Go edition) phones at prices within reach of more Indians. Early next month Samsung will continue that momentum with the launch of its first ever Android (Go edition) device, the Galaxy J2 Core.

Many of India’s new internet users favor listening and speaking over reading the text. That’s why we’re launching a new feature in Google Go that lets you listen to webpages. Powered by natural language processing and speech synthesis AI, this technology can read billions of webpages smoothly in a natural sounding voice. It supports 28 languages, including Hindi, Bengali, Malayalam, Marathi, and Tamil—even on 2G connections.

Making our products more relevant to Indians

The majority of internet users in India today is Indian language users, and this number is expected to reach 500 million in the next two years. Smartphones are not useful unless they work in people’s primary language and provide access to great content in their native tongues.

To that goal, we are working with Indian language publishers to bring more relevant content online. Right now, the amount of online content in Indian languages is only 1 percent of what’s available in English. So we’ve started a project called Navlekhā, a word derived from Sanskrit meaning “a new way to write.” This project comprises a tool that uses AI to render any PDF containing Indian language content into editable text, making it easy for print publishers to create mobile-friendly web content. It also provides Indian language publishers with free web hosting with AdSense support, so they can immediately start monetizing their content. Publishers will also receive training and support, and a branded .page domain for the first three years. Navlekhā has already started onboarding publishers from Delhi, and we aim to welcome many more from other regions in September. Sign up for the program at g.co/navlekha.

We’re also expanding the number of languages supported in our existing apps and services. The Search feed will now display your favorite news from both English and Hindi sources, using AI that learns which types of stories you like best. On the Google Assistant, we’re adding Marathi (with seven more Indian languages coming soon) and even more Indian apps—like Where Is My Train, Airtel, and Hello English—making them available through the convenience of voice control.

We’re creating more locally relevant experiences for Indians as well. Google Maps Go now brings turn-by-turn navigation functionality, while incorporating a brand new home screen with handy shortcuts. Google Maps will now also deliver better guidance to public transport riders, informing them of upcoming stops and sending alerts when it’s time to get off. And thanks to our new partnership with RedBus—India’s largest inter-city bus ticketing service—more than 20,000 inter-city bus routes in 1,500 cities will be added to Google Maps.

Taking the best of India to the rest of the world

Since launching our India-first payments app Tez last September, over 22 million people and businesses have used Tez to make over 750 million transactions that are collectively worth over $30 billion annually. We believe that many of the innovations and features we have pioneered with Tez will work in other countries. To take Tez beyond India, we will be unifying all of Google’s payment offerings globally. As a first step, Tez will now be called Google Pay.

Other than the name, the app is staying the same with all the great features and functions you enjoy. Sending a gift with a Happy Birthday spark, or paying a merchant directly from your bank account with no fees is as quick and easy as ever. In the coming weeks, we’ll be making Google Pay even more useful by increasing the number of places you can use it in, expanding services for merchants, and working with banks to provide instant loans to Google Pay users.

These are just a few things we’re working on to make sure that Indians have a great experience online, no matter what phone they’re on or what language they speak. We thank all the Indians who watch and upload videos on YouTube, navigate on Google Maps, use Google Pay, and Search for the information they need. By working hard to make your experience better, we’re also building better products for the world.