Menu

JTag Help Desk

December 19th, 2013

JTag Help DeskJTAG HelpDesk is a nifty tool to help web masters organize their incoming contact inquiries and their FAQ knowledge base, doing all that in a simple, yet very user friendly fashion.

Features

-Compatibility with Joomla 3.0

-Integrated skype which will allow users to chat with admin of the site.

– User can upload photo from frontend.

-Now user can send reply to existing inquiries directly from front end.

-Now user can see replies of his/her inquiry directly from frontend.

-Added captcha at the front-end.

-Now available history of sent replies of inquiries

-Functionality of Recent Solved inquiries and restore those inquiries

– New field ‘On Hold’ added in status column

– Fully customizable look and feel with size scaleable User Interface – to help match any layout

– Ready to translate front and back end

– Powered by jQuery

– Ability to switch on/off form fields, change their labels, help info tool-tip and mandatory status

– Ability to create a multitude of issue categories for both inquiry form and knowledge base

– Admin can give a status to the inquiry

– Ability for registered users to see the status of their inquiries

– Ability to create HTML contents for each question in the FAQ knowledge base

– Positive/Negative user rating to facilitate the ability to distinct bad FAQ entries and get feedback from your users

– A module that allows the web master to dock a “contact us” button to any of the screen edges that invokes a tabular view combining both Inquiry form and FAQ Knowledge base

– Automatically save information in Joomla contacts