September 14th, 2013
Joomla Help Desk Dashboard, Charts, VirtueMart support, Overdue Track, FAQ/Knowledgebase integration,… are what this Joomla Help Desk extension offers.
obHelpDesk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Help Desk Tickets, and your staffs will be easier to keep in touch with your valued customers.
After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usage as well as providing a better Help Desk solution to the Joomla community.
Since we support our valued customer everyday, we focus on saving time for our staffs; make support job easier to navigate, track, writing a reply message,… and those are all available in ob HelpDesk.
* Super Help Desk Dashboard
* Integrated JUI Twitter Bootstrap
* Email Crons (send ticket via email)
* Customer Profile page
* Statistic with Graphic Charts.
* Advanced backend reports with Google Chart.
* Customer Care: assign some customers to particular staff.
* FAQs/Knowledgebase integration (Content, K2).
* Canned Responses.
* Spent Time for each response message (for staff).
* Track Overdue Tickets.
* Custom Fields for each departments.
* Works properly with VirtueMart.
* One click report to Mantis Bug Tracker, Trac, JIRA, … (extra plugins requires)
* View customer profile, subscriptions status, purchase orders by plugins architecture (extra plugins requires)
* View related tickets, view other tickets from the customer, view customer information,… by plugins architecture (extra plugins requires) and much more…