December 24th, 2013
This component lets your users add support tickets from the frontend of the site, and allows you to manage the tickets from the administrator interface of the site.
You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.
E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies.
Examples of what can it be used for:
– On-site customer support
– Managing tasks between different people
– Handling user inquiries
– Handling project requests
– Any kind of user communication with the site owner
The most simple user support extension for Joomla, try it!